In today’s rapidly evolving healthcare landscape, efficient document management and workflow automation are crucial for maintaining operational excellence. OnBase, a leading enterprise content management (ECM) solution, has become an integral part of many healthcare organizations’ IT infrastructure. However, as the complexity of healthcare systems grows, many institutions are considering outsourcing their OnBase support to maximize efficiency and focus on core competencies. This article explores the current state of OnBase support in healthcare and how e4health is positioned to empower organizations through innovative outsourcing solutions.
OnBase, developed by Hyland Software, is a comprehensive ECM platform designed to streamline document-intensive processes across various industries, with a strong presence in healthcare. Its core functionalities include:
Document capture and storage
Workflow automation
Records management
Case management
Integration with electronic medical records (EHRs) and other healthcare systems
OnBase enables healthcare providers to digitize and organize patient records, streamline administrative processes, and enhance collaboration across departments. Its versatility allows it to be utilized in various areas, from Health Information Management (HIM) to Human Resources and Finance.
Tailored Optimization Approach for OnBase Support
The healthcare industry’s adoption of OnBase has created a significant market opportunity for specialized support services. However, the landscape of OnBase support within healthcare organizations is diverse and often fragmented. As an industry insider, I’ve observed that OnBase often occupies a unique position within healthcare IT departments – it’s what I often see as the “stepchild” of implementations.
This characterization stems from several factors:
Varied ownership: OnBase may fall under IT, HIM, or even ERP teams, leading to inconsistent support structures.
Resource allocation: With focus often directed towards EHR systems, OnBase support can be understaffed or underprioritized.
Expertise gaps: The specialized nature of OnBase can result in a shortage of in-house expertise for optimal system management.
These challenges, coupled with the critical role OnBase plays in document management and workflow automation, have created a growing demand for expert, outsourced OnBase support services.
e4health’s OnBase Solutions
At e4health, we’ve recognized this market need and have developed a comprehensive suite of OnBase support services. Our approach is rooted in our deep understanding of healthcare operations and our commitment to empowering better health through innovative solutions. Here’s how we differentiate ourselves:
Comprehensive System Administration
Our outsourced system administration services include:
Daily, weekly, and monthly system health checks
Monitoring of backups, scheduled jobs, and system events
Performance metric tracking and optimization
Regular system maintenance tasks
Expert Administrator Functions
Our team of OnBase experts can handle a wide range of administrative tasks, including:
Building new document types and scan queues
Implementing Document Import Processes (DIP) from other applications
Custom reporting for document management metrics
EMR integration setup and maintenance
User management and access control
On-Demand Consultation Services
For organizations requiring targeted support, we offer on-demand consultation for specific projects such as:
DIP process builds
Fax integration
System conversions and migrations
OnBase upgrades
Building HL7 Interfaces
Document OCR
Barcode recognition
The e4health Advantage
What sets e4health apart in the OnBase support landscape is our holistic approach to healthcare IT. Unlike vendors who may only see OnBase from a technical perspective, we bring a wealth of healthcare-specific knowledge to every engagement. This allows us to:
Optimize OnBase within the context of broader healthcare operations
Align OnBase functionalities with regulatory requirements and industry best practices
Provide insights on integration with other healthcare systems, particularly EHRs
Offer strategic guidance on leveraging OnBase for initiatives like achieving HIMSS Stage 7 certification
Our team’s expertise extends beyond just OnBase, encompassing a deep understanding of healthcare workflows, regulatory compliance, and the intricate interplay between various healthcare IT systems.
As healthcare organizations continue to navigate the complex landscape of document management and workflow automation, the need for specialized OnBase support becomes increasingly apparent. e4health stands ready to meet this need with our comprehensive, healthcare-focused approach to OnBase support.
By partnering with e4health for OnBase support, healthcare organizations can:
Optimize their OnBase investment through expert system management
Free up internal resources to focus on core healthcare delivery functions
Ensure seamless integration between OnBase and other critical healthcare systems
Stay ahead of industry trends and innovations, including RPA/Process Automation, IdP/Intelligent Capture AI, and Smart on FHIR
Drive operational efficiency and improve patient care through streamlined document management
In an era where data management and workflow efficiency are paramount, e4health is committed to empowering healthcare organizations to maximize the value of their OnBase implementations. Through our innovative support solutions, we’re not just maintaining systems – we’re partnering with healthcare providers to drive better outcomes and empower better health. Contact us today for a free assessment on how we may be able to support your organization.
About Kyle Drey, RHIA
Kyle Drey, RHIA, is a Senior Account Executive at e4health, bringing over a decade of extensive healthcare experience to his role. With a strong background in healthcare technology and revenue cycle management, Kyle has demonstrated his versatility and expertise across various positions, including account executive, implementation director, and program manager. His unique perspective, gained from working on both the provider and vendor sides of the industry, allows him to navigate complex business environments with agility and insight.
Prior to joining e4health, Kyle honed his skills at Jefferson Health, where he developed significant expertise in OnBase administration. This experience, combined with his comprehensive understanding of healthcare operations, positions Kyle as a valuable asset in e4health’s mission to empower better health through innovative solutions. As a Registered Health Information Administrator (RHIA), Kyle brings a data-driven approach to his work, focusing on maximizing outcomes and gaining efficiencies for healthcare organizations. His proven track record in leading discovery, delivery, implementation, and optimization initiatives makes him an integral part of e4health’s commitment to delivering accurate clinical and financial outcomes for its clients.