Legacy System Support Solutions
Realize the substantial cost and time saving benefits of a leveraged managed application support service model.
Diagnose and Address Go-Live Issues Quickly
e4health provides a baseline of support covering break/fix and routine maintenance on a fixed-fee basis, with the ability to increase or decrease support in response to your changing needs. With our on-call cross-training coverage model, one call ensures that application issues will be diagnosed and addressed quickly and comprehensively.
Ensure Stability, Maintain Flexibility
Predicting needed levels of support can be an inexact science. Don’t get locked into an application support contract that limits your ability to adapt as needed. e4health structures flexible agreements for legacy, interim or long term application support services so that you can increase or decrease levels of support as your needs change.
Comprehensive application support services to help ensure a high-performing end user environment
Troubleshooting of initial issues for identified applications as reported through Help Desk issue tracking
Resolution and/or managing to resolution of all break/fix, maintenance, and support issues
Direct communications with your system vendors for inquiries and follow-up
Coordination of both planned and unplanned downtime activities and management
Additional support as needed including change requests, production monitoring, and scheduling
Health IT Consulting Capabilities
Enterprise Program Management and Governance
Lean software and proven methods to drive EHR projects efficiently to provide a transparent, timely and accountable path forward.
Legacy Data Migration and Validation
Ensure patient data is transferred securely, completely, and accurately to improve clinician trust and satisfaction.
IT and Project Team Staffing
Identify short-term gaps and accomplish long-term goals with our deep bench of seasoned, staffed experts.
Legacy System Support
Realize the substantial cost and time saving benefits of a leveraged managed application support service model.
Clinical Informatics Solutions
Expertise to optimize workflows, enhance adoption, and improve patient outcomes.
Data Analytics
Improve operational proficiency and increase productivity with customized analytics solutions.
Testing Management & Coordination
Conquer successful system implementations with upgrades, meaningful use attestation, initiative readiness and more.
Go-live Support
Be ready for any go-live curve balls with our Lean engineered, proven template for executing successful go-lives.